How to make a claim - Home Insurance

It is vital to report your claim to us (or direct to your Insurance Company) as soon as possible after the event.
Contact us on 


(9am to 5pm Mon - Fri) to report details or call your insurer directly.

Click here for direct claims contact details of your insurer.

What to do in the event of a Home Insurance incident

Please contact us on


(9am to 5pm Mon-Fri) or your Insurance Company as soon as possible after the event to report claim details.

Click here for direct claims contact details of your insurer.

Please refer to policy documentation for details of cover, excesses and exclusions.

Any property that is damaged or destroyed should be stored safely as the Insurance Company will need to inspect damage and assess costs.

Please note that home insurance claims can impact on any no claims premium discount allowed on the policy.

Storm Flood or Water Damage

Contact a reputable builder to arrange emergency repairs or boarding-up.

Wet or damaged items can be lifted or removed from your home, BUT do not dispose of any damaged items until your claim has been settled or these items have been inspected. Store in a shed, attic, or outhouse.

Theft or Vandalism

Secure your property and its contents at all times.Immediately report the loss to the Gardai.

Gather supporting documentation for any stolen or damaged items e.g. receipts, photos, valuations etc.

Flood and snow damage

Here are some things you can do to keep flooding or snow damage to a minimum:

Stay away from dangerous areas

You can arrange urgent building repairs but be sure to obtain and retain supporting paperwork

Ensure the gutters are kept clear

If you can access your property (but it is not habitable) please arrange to have the electricity, gas and mains water switched off

If your home is habitable, try to dry-out your property and contents.



You can appoint your own public loss assessor to help with the preparation and management of your claim, but remember if you choose to do this, the cost will be at your own expense.

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