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IT Helpdesk Engineer / Level 2

Permanent / Full Time -

Job Responsibilities:

  • Provide excellent customer service.
  • Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
  • Experience in Exchange 2016 and O365 setup and administration.
  • Experience in Active Directory administration.
  • Experience in Citrix Administration.
  • Experience in Server Level troubleshooting.
  • Backup Solutions - good knowledge of backup solutions, with experience in VEEAM preferred software.
  • Experience working and troubleshooting Avaya phone system or similar.
  • Experience working and troubleshooting videoconferencing system.
  • Experience and Working knowledge of networking concepts and technologies in a support environment.
  • Escalate non-standard problems and work with 3rd party support partners to problem resolution where appropriate.
  • Alert management to reoccurring problems and patterns of problems.
  • Undertake special projects as directed.
  • Willing to travel across different Arachas sites as and when required.

Qualifications and Skills:

  • Third level Technical qualification preferred, or alternative.
  • Microsoft MCP or CompTIA A+ Networking qualification.
  • Min of 5 years IT support experience in a similar role.
  • Excellent technical aptitude and troubleshooting skills.
  • A strong customer-focused communicator with excellent interpersonal skills.

 

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