Q1: I had planned a holiday and have taken out travel insurance. Will my travel insurance cover me?
A1: For more details on our travel insurance policy - Please see Link to: "Travel Insurance's Claims Response to Outbreak of New Coronavirus Strain" for travel insurance cover.
Q2: What if I want to suspend my car or van insurance for a period of time?
A1: We want to support our customers during this difficult time. We are recommending that our customers do not suspend their cover. Suspension rebates only apply after a minimum of 28 days of suspension. It is worth bearing in mind that even if you are not driving your vehicle, it could still be impacted by an accidental damage or fire and theft claim.
Q3: Will insurers introduce any changes to my home insurance as a result of covid19?
A3: There will be no change in home cover.
Q4: Will there be any change in expiry dates for my policies as a result of covid19?
A4: There will be no change in expiry. You will receive your renewal notices as normal, possibly by email rather than by post. Our teams are available in our branches and on our phone lines to help.
Q5: Are there any extended credit periods for payments to be introduced?
A5: Normal credit terms apply. However we may be able to offer an option to spread the cost in instalments /direct debits if preferred. Please contact us using our main contact numbers for more information.
Q6: Can I still get a quotation for new business for van, car, home, mobile home, caravan, travel insurance?
A6: Yes, we are open for business as usual and are working to ensure we maintain normal customer service.
Q7: Are there any planned changes in how Arachas communicates with its customers?
Q7: We are working to ensure we maintain normal customer service. Our teams are available in our branches to help and our phone lines remain open. We may however opt to increase our communication by email and SMS during this period.
Q8: I am due a credit refund on my policy. How will Arachas handle this?
A8: At the moment we are not issuing cheques for refunds. Instead we will request your IBAN and refund your credit directly into your bank account.
Q9: Can I still pay my insurance bill on line?
A9: Where possible we are encouraging our customers to pay all such policies on line. All you need is your PIN code on your renewal notice and you can avail of this service.
Q10: Can I contact you via your website?
A10: We are working to ensure we maintain normal customer service. You can contact us through our website. Click here to contact us through our website. Queries will be directed to our team who will revert as soon as possible.
Q11: Is Arachas offering any discounted rates during Covid19?
A11: Our insurer partners are continuing to support our ongoing insurance sales campaigns on van, car and home insurance. We offer quality products at competitive rates. Please contact us for a quotation.
Q12: Who do I contact to report a claim or get an update on a claim on my car, home or van insurance?
A12: You can contact an advisor on 014869775.
Q13: I already have a quotation for van, home or car insurance and need to go on cover, what do I do?
A13: Please contact us using our main contact number and we will arrange cover on your behalf. 014869775.
Q14: I want to report a claim or get an update on a claim, what do I do?
A14: Please contact us using our claims contact numbers on our website.