IT Helpdesk Engineer / Level 2

Job Responsibilities:

• Provide excellent customer service.
• Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
• Experience in Exchange 2016 and O365 setup and administration.
• Experience in Active Directory administration.
• Experience in Citrix Administration.
• Experience in Server Level troubleshooting.
• Backup Solutions - good knowledge of backup solutions, with experience in VEEAM preferred software.
• Experience working and troubleshooting Avaya phone system or similar.
• Experience working and troubleshooting videoconferencing system.
• Experience and Working knowledge of networking concepts and technologies in a support environment.
• Escalate non-standard problems and work with 3rd party support partners to problem resolution where appropriate.
• Alert management to reoccurring problems and patterns of problems.
• Undertake special projects as directed.
• Willing to travel across different Arachas sites as and when required.

Qualifications and Skills:

• Third level Technical qualification preferred, or alternative.
• Microsoft MCP or CompTIA A+ Networking qualification.
• Min of 5 years IT support experience in a similar role.
• Excellent technical aptitude and troubleshooting skills.
• A strong customer-focused communicator with excellent interpersonal skills.